Wow. Friday morning at 7AM hotel rooms were made available for reservation at the Marriott Marquis hotel in Atlanta for next year’s DragonCon (Sept 2-5, 2011). The nerdrage due to webpage failures, calls on hold, and inability to get a room have been the most I’ve seen since the DragonBall Z movie.
Let’s break it down:
-The passkey website that Marriott used for the reservations was down at least 5 minutes before the start time. People that were able to crawl to the final reservation page ran into multiple database failures and “unable to load” pages.
-Phone calls to reserve rooms were hit or miss (or miss, or miss). You either got right in, was put on hold for 15-30 minutes, or told that you were too late. Rumor has it that the calls went up to Canada, so you hopefully got overly apologetic people to tell you that the rooms were sold out (or would they say “oot”).
-The aftermath, or actually the “duringmath”, was insanity. Many of my Facebook friends, of whom I’d say 40% were planning on attending DragonCon 2011, posted stories of failure. People were bouncing ideas off each other and reporting from the field of battle. It’s surprising that the traffic didn’t take Facebook down as well. For the most part, the updates teemed with frustration. With good reason I’d say, as they each got up early, started their attempts at the start time, and all deserve to get a room (because all of my friends are f’ing awesome unlike your friends that suck.)
If Facebook looked like Best Buy on Black Friday, then Twitter was the free KFC grilled chicken fiasco X 20. Look at tags #dragoncon #MarriottFail #passkeysucks for 3 examples of how many people struggled. Here’s a couple choice ones:
doginthewild Here it is, 11 months to #dragoncon 2011 and I’m caught with my pants down and all the hotels sold out. WHAT THE FUCK CHARLES
aeontrin I really tried to get a reservation at the Marriott Marquis for DragonCon 2011, but was no joy after multiple failed attempts
EidolonBird How much do I hate @MarriottIntl and Passkey right now? More than Twitter’s word limit will let me say. #dragoncon 2011 better be worth it.
So now we’ve got the annual shift and swap and double-check going on. Friends try to find friends that were able to hold extra rooms. People immediately jump over to the Hilton then the Hyatt trying to find space, some of them saying “Screw the Marriott the (insert hotel name) is the new place to be!” and others saying “Well this sucks, (insert hotel name) it is…”
What’s the answer to fix this? Usually there’s a college football game going on the same weekend, and this last DragonCon was overrun with jerkwad fans from LSU, home of the LSU FUCKING BASTARDS (their official mascot I’m told.) But the word this year is that the teams weren’t announced yet. So that should have cut down on “those” people. It sounds like mobs of us nerds crammed it to the brim in 15 minutes. So once again, any suggestions? I heard some ideas about only allowing pre-registered attendees reserve rooms first, but won’t that just increase the pre-reg line and still fill up the rooms immediately?
For now it sounds like the answer is still luck and persistence. Hopefully anyone that really wants to go will find a friend or catch a break that will get them where they want to be. Keep checking the Marriott site, call them back throughout the day, and hit up acquaintances that might have lucked out.
Yes, I got a room. But I won’t be dancing naked around the house or spamming Facebook about it because, damn, there’s a lot of upset people and I’m not one to rub it in (I just like to rub it out WOOAAAAAHHHHH).
Oh, and seriously, football fans, GTFO of my DragonCon.